Thank you for choosing Ccnell Snktw for your bags and jewelry purchases. We strive to provide you with the highest quality products and excellent customer service. In the event that you are not entirely satisfied with your purchase, our Returns & Refunds Policy is designed to guide you through the process.
1. Returns
You may initiate a return within 7 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and with all original packaging and tags intact. To initiate a return, please follow these steps:
Contact our customer service team at [email protected] with your order number and the reason for your return.
Pack the item securely, include the return authorization number, and ship it to the address provided.
2. Refunds
Upon receiving and inspecting the returned item, we will process your refund within 7 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping charges are non-refundable.
3. Return Shipping
You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure the safe delivery of your return. If the return is due to an error on our part (e.g., wrong item shipped or defective product), we will cover the return shipping costs.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at [email protected] within 7 days of receiving the product. We will guide you through the return process and arrange for a replacement or refund.
5. Non-Returnable Items
Certain items, such as items marked as final sale or personalized items, are non-returnable and non-refundable.
6. Contact Us
If you have any questions or concerns about our Returns & Refunds Policy, please reach out to our customer service team at [email protected].
Ccnell Snktw reserves the right to amend this policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.
Thank you for choosing Ccnell Snktw. Your satisfaction is important to us, and we’re here to assist you in every way possible.