Thank you for shopping with us at Ccnell Snktw. We value your satisfaction and want to ensure a smooth shopping experience. If you need to return or exchange a product, our Returns & Refunds Policy is designed to guide you through the process.

1. Returns Eligibility

We accept returns for items purchased from our website within 30 days of the delivery date. To be eligible for a return, the item must be in its original condition, unused, and with all original packaging and tags intact.

2. Initiation of Return

To initiate a return, please follow these steps:

Contact our customer service team at [email protected] within 30 days of receiving the item. Provide your order number and a brief reason for the return.
Our customer service team will provide you with a Return Authorization (RA) number and instructions for returning the item.
3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping method and retaining the tracking number for your records.

4. Inspection and Processing

Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria. Once approved, we will process the refund to the original payment method used during the purchase. Please allow up to 7 business days for the refund to reflect in your account.

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item.

6. Refunds

Refunds will be issued for the purchase price of the returned item(s). Shipping fees, if applicable, are non-refundable.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [email protected] within 7 days of receiving the product. We will guide you through the return process and arrange for a replacement or refund.

8. Non-Returnable Items

Certain items, such as items marked as final sale or personalized items, are non-returnable and non-refundable.

9. Contact Us

If you have any questions or concerns about our Returns & Refunds Policy, please reach out to our customer service team at [email protected].

Please note that Ccnell Snktw reserves the right to update this policy as needed. Any changes will be posted on our website, and the effective date will be adjusted accordingly.

Thank you for shopping with Ccnell Snktw. We appreciate your business and are here to assist you in any way we can.